Your Privacy, Our Priority: Discreet Packaging and Shipping of Incontinence Products

At InControl Diapers, we understand that your privacy matters. We realize that shopping for specialty adult incontinence supplies is a personal matter, and we are committed to ensuring that your shopping experience is as discreet and private as possible. Our dedication to your comfort and confidentiality is reflected in our discreet packaging and shipping practices.

Non-Descript Packaging

When you order from InControl Diapers, you can rest assured that your package will arrive in non-descript packaging. We understand the importance of maintaining your privacy, and our discreet packaging helps ensure that the contents of your order remain confidential. The exterior of the package gives absolutely no indication of its contents, providing you with peace of mind throughout the entire delivery process.

Discreet Shipping Label

Your privacy extends to every aspect of your order, which is why we use discreet shipping labels. Our shipping labels feature a numbered company name (not going to disclose the number, as it defeats the purpose!), allowing you to receive your package without any unwanted attention. We understand that your personal needs are just that – personal – and our commitment to discreet shipping ensures that your choices remain confidential.

Discreet Customs Entry

For international shipments, we take an extra step to protect your privacy. When using UPS/FedEx for shipping, we use digital customs entries, which means that there will be no information on the package about its contents(Canada Post does not offer this as an option so if you require discreet shipping labels avoid using this option). However, we understand that you might have concerns about customs entries with other carriers. That's why we offer discreet packaging and labeling , along with a list of our trusted retailers who can provide this service to you. To find out more about this option, visit Incontroldiapers.com/retailers.

‘Shh’ipped with Your Privacy in Mind

Our dedication to your privacy doesn't stop at the packaging and labeling. We go the extra mile to ensure that your order arrives intact and discreet. All our boxes are securely sealed to prevent any accidental exposure of the contents during transit. Additionally, we intentionally do not include packing slips with your order, as there is always a risk of having the slip fly away and ending up in places that can attract unwanted attention.

Free shipping

You can read further about our Free Shipping policy here.

Ensuring uncompromised privacy for our customers is one of our top priorities and hence, we take ‘being discreet’ to the next level with not just our products, but also how we package them for you. So, whether you ordered a pair of your favourite diaper covers or a case of high-quality disposable diapers, no one’s going to know! Isn’t that a relief? No more feeling conscious or sceptical about attracting uncomfortable attention or questions about what you ordered.