How to Place an Order for Warehouse Pick-up

How to Collect Your Order for Warehouse Pick-Up

For customers looking to pick up their orders directly from our warehouse, we’ve got you covered with a simple and convenient process. Here's everything you need to know to ensure a smooth experience:

1. Update Your Shipping Address

When placing your order, you’ll need to change your shipping address to our warehouse location:

385 Griffin Way,
Woodstock, ON N4T 0N2,
Canada

Please be sure to enter your billing address as usual. Orders with incorrect billing addresses may be canceled, so double-check this information before proceeding.

2. Choose the Free Warehouse Pick-Up Option

Once you've entered the warehouse address, select the Free Warehouse Pick-Up shipping method at checkout. If this option doesn’t appear, verify that the address entered matches our warehouse location exactly, or contact our support team for assistance.

3. Order Preparation Time

After your order is placed, our warehouse team will carefully package it for you. Please allow a minimum of 4 hours for us to prepare your order before it’s ready for collection. We’ll reach out to you once your order is ready and arrange a convenient pick-up time.

4. Collecting Your Order

When you arrive at our warehouse, head to the front office door where a staff member will be ready to assist you. Please have your order number handy to ensure a quick and seamless pick-up.

5. Need Assistance?

If you have any questions or run into any issues, don’t hesitate to contact us. You can reach our support team toll-free at 1-855-745-1008 or by emailing support@InControlDiapers.com.

Hours of Operation:
Monday to Friday, 8:30 am – 3:30 pm ET.
Please note that we do not offer after-hours pick-up.

We look forward to seeing you at our warehouse and appreciate your understanding and cooperation in making this process as smooth as possible!

Orders that are not collected within one week of placement will be canceled and a standard 5% processing fee will apply.