Help Center
How can we assist you today?
Welcome to our Help Center! We’re here to make your experience as smooth as possible. Whether you're looking for order support, shipping details, or product care tips, this is your go-to resource. Browse the sections below to find answers to frequently asked questions, helpful guides, and contact options.
Our Policies
Shipping & Returns
Learn everything you need to know about our shipping and return policies. We’re committed to ensuring a smooth, reliable, and discreet delivery experience. This section covers our discreet packaging practices, typical order processing times, international and domestic shipping restrictions, and our return and exchange guidelines. Whether you’re shopping locally or internationally, you’ll find all the key details to help you shop with confidence.
Conditions of Use
Review the terms that guide your shopping experience with us. This section outlines important policies related to payments, promotional offers, chargebacks, and product information. You’ll also find details about our Reusable Sizing and Comfort Guarantee—our promise to help you find the right fit and ensure your satisfaction. We encourage all customers to read through these guidelines to better understand their rights and our responsibilities as a trusted supplier.
Explore Our Help Topics
About Us
Discover who we are and what fuels our dedication to redefining incontinence care. At Incontrol, we focus on continuous innovation to provide premium, high-performance products designed to support individuals with diverse needs—offering comfort, reliability, and confidence every step of the way.
Washing Instructions
Learn how to properly care for your reusable products with our step-by-step guide. Designed to help you maintain optimal performance and extend the life of your items, these instructions ensure long-lasting comfort and reliability.
Sample Program
Explore our sample options to try products before committing to a full purchase. Sampling allows you to find the right fit and choose the best product for your unique needs with confidence.
Free Shipping
Learn how to reduce your shipping costs with available incentives, including free shipping on qualifying orders and other discounted delivery options.
Subscribe and Save
Set up recurring orders and enjoy added convenience and savings. With scheduled deliveries, you’ll never have to worry about running out of essential supplies—your products will arrive right at your doorstep, automatically and on time.
Disposable Reference Guide
Compare our top disposable diaper options based on key features like absorbency, fit, and pack size to find the best match for your needs.
Retailers
Locate authorized retailers worldwide that carry our products—ideal for those who prefer to shop locally or in person.
ODSP Benefits
Guidance on setting up Ontario Disability Support Program (ODSP) coverage for your incontinence supply needs.
Sizing and Comfort Guarentee
We’re committed to helping you find the perfect fit. Our Sizing and Comfort Guarantee applies to reusable incontinence products when you've consulted with our knowledgeable staff before purchase. If the item doesn’t meet your comfort or sizing expectations after speaking with us, we’ll work with you to find a suitable solution.
Need Additional Assistance?
If you can’t find what you’re looking for, our support team is here to help.
Contact Us for personalized support—we’re happy to assist with any questions or concerns.