Ordering

Payments

All prices on our website are in US Dollars and all transactions are processed in US Dollars. We are not responsible for any international transaction fees you may encounter.

If the provided billing address does not match the address on your card we reserve the right to ask for proof of card ownership or will cancel your order.

International Credit Cards: If you are experiencing issues ordering with your Credit Card please contact your bank as they may be blocking your order as international purchases can be seen as fraudulent. If you are using a pre-paid credit card, please check the back of the card for details on how to register the card to make online purchases. Some pre-paid credit cards cannot be used on our online store.

Coupons, gifts and samples

We reserve the exclusive right, at our discretion to limit the use of coupons and free promotional gifts. Free samples are limited to one per customer based on available stock. These items are not guaranteed once in your cart. Any abuse or improper applications of coupons will result in your order being cancelled in part or in full.

Special Promotions

Product Availability/Promotions can change without notice. All special offers and promotions limited to stock on hand. InControl Diapers is not responsible for typographical errors and works to ensure the most accurate information is provided on all marketing content along with our website. If a mistake is made and a product is listed at an incorrect price, InControl Diapers shall maintain the right to refund or cancel orders placed with the wrong pricing. All promotions are offered in US Dollars and are based on the Eastern Time Zone. Once a promotion has ended InControl Diapers will not retroactively adjust pricing for any reason, including Technical Difficulties.

Chargebacks

Any chargebacks will result in an immediate closure of your account and an additional charge of $100 for every chargeback made.

Order Cancellation

Generally, orders cannot be canceled or modified once they have been placed. All orders with clearance or custom made/made to order are final sale and cannot be modified or canceled. If you cancel your order, there will be a 5% or $15 processing fee, whichever is greater, for every payment that needs to be refunded. Once your order has been passed to the warehouse for processing, there is an additional 25% restocking fee for cancellation if the order can be canceled. Orders that have been shipped cannot be canceled.

Shipping

 If you are shipping outside of Canada, based on the country into which you are sending the products, you may incur customs charges levied at the time your package reaches the destination country. You are responsible for these charges. The recipient will also be responsible for any additional charges for customs clearance. Please check with your local authorities before placing your order to determine what duties/taxes (if any) may be imposed if you are shipping outside of Canada. Most civilized countries do not charge duty or tax on medical supplies.The laws are different in every country and we cannot keep up with them all. The responsibility is yours to check with your country's Customs office to see if your country allows the shipment of products you ordered (or wish to order) to your country.
We will ship the products that you order to the address that you provide. If for whatever reason the package is seized by Customs Officials, we will NOT issue you a credit unless all products are returned to us in their original condition. Also, if the package is returned to us by Customs Officials, you are still responsible for any shipping charges and taxes. Refused or undelivered international packages will be abandoned and no refund or credit provided.
Under no circumstances do we accept COD parcels.

Processing Time

All orders require 1-3 business days of processing time to be picked, packed and prepared for shipping unless otherwise noted on the product page of the item(s) you've ordered. Shipping time quoted in checkout does not include processing time.

Countries Shipped to

We currently only ship inside of Canada and United States.

Special Conditions

All orders $850CAD or more must ship to a verified address, and cannot be sent to a UPS Access Point or Flex Delivery Address, and requires a signature on delivery.

FREE SHIPPING

All orders with Free Shipping are shipped by our carrier of choice. Must be shipped to the billing address or verified address (PayPal), if the billing address does not match we reserve the right request further information or cancel the order.
We offer FREE economy shipping to Canada and United State, excluding PO Boxes, remote & difficult to serve locations. On orders $40USD or more(before taxes and shipping).
Promotions that offer Free Shipping excludes PO Boxes, military addresses, remote & difficult to serve locations.
We reserve the right to cancel any order that does not comply with the Free Shipping guidelines; we will contact customers prior to cancellation to change the address or select a different shipping method(we will give a standard week for customers to respond before canceling). If your order is returned to us the original shipping charges will be deducted from your refund.

Order Issues

Mistakes with address or Redirection

If you notice that you have made a mistake on your address, please contact us immediately so we can fix this before your order is shipped, additional shipping charges may apply. If you have made a mistake with the address on your order and the order ships we are not liable for lost or stolen packages.

Order arrived with mistakes

Upon receipt of your order, please check your shipment carefully. All shortages and errors need to be reported within 2 days of receipt. We will not be held liable for missing items after this time. If InControl Diapers has made an error, we will correct it at no additional charge to you. We will refund or ship the item at our discretion.

Please forward us your original order number along with a photo of the packaging and contents of your order to support@InControlDiapers.com.


The customer must retain the original packaging and product until the end of our investigation to receive proper compensation.

An item I received is defective

All InControl branded products are guaranteed for 30 days from purchase against defects in materials or workmanship (this excludes seconds, clearance items and bulk prefolds). For all other brands, please contact the manufacturer directly for assistance.

To receive compensation for defective products, you MUST send us proof of the defect and hold onto the contents and original packaging for examination. (We will notify you once the examination has been completed)

If we are unable to determine the defect through photo or video proof, you may be required to ship back the product and if confirmed defective we will compensate for both the product and return shipping fees.

All other brands are sold "as is" with no express warranty or guarantee.

*Please note that we are not the manufacturers of all the products we sell. If you have a performance and/or warranty issue or a general complaint with a product, please contact the original manufacturer.

Returns

My item is being returned to sender

If a package is returned to us for any reason such as an incomplete address, undeliverable, uncollected, customs, refused, etc. we will contact you once it has arrived in our warehouse and will provide you with 2 options for resolution, reshipment or refund.
If the reason for return was due to a mistake made by us (this does not include carrier issues) we will provide you with a refund or reship your order at our discretion.

If you do want the items reshipped, you will be responsible for both the return shipping fees and the outbound shipping fees. (Orders returned with Free Shipping will have the original shipping charge added to the cost of reshipment)

If you do not want your items re-shipped, we will provide you with a refund for the undelivered items minus the return shipping fees and a 25% restocking fee. (Orders returned with Free Shipping will have the original shipping charge deducted from their refund)

I want to return a product I purchased

Our goal at InControlDiapers.com is to ensure that you are totally satisfied with your shopping experience. Please reach out to us for assistance.

How do I return a product?

Please contact our support team for assistance by emailing us at support@InControlDiapers.com

OTHER

Information

The information contained on product pages is for reference only and has for the most part been supplied by the manufacturers.

None of this information is intended to diagnose or treat any illness or disease. If you have any questions or concerns you may contact the manufacturer directly. For further information consult your health care practitioner regarding supplements.

By purchasing you assume responsibility for fit, sizing and suitability for use. While we can make recommendations, we accept no liability for such. Buyer determines suitability of all products purchased.

Personal Information

All information is treated as completely confidential and will NEVER be shared or sold. We do not save any credit card details.

Company Disclaimer

InControl Diapers is committed to providing our customers with the best quality and broadest selection of products available. Notwithstanding , the products and claims made with reference to specific products detailed on or through this site have not been evaluated by InControl Diapers, the Canadian Food and Drug Administration or Health Canada and subsequently are not intended to diagnose, treat, cure or prevent any condition, illness or disease . Please consult with your physician or health care professional prior to beginning any exercise, supplementation or diet program or if you have or suspect you may have a possible health problem. The knowledge gained through this site and its contents are solely provided for informational purposes and are not intended to substitute any advice provided by a health care professional. No claim or opinion on this site is intended to be, nor should be construed to be, medical advice or an authoritative resource.

Neither InControl Diapers, nor its owner, employees or other representatives will be liable for any of the following:

  • Damages arising from use of or in connection with the use of this site or products. This includes, but is not limited to ink transfer from Printed Products.

  • Product claims made by the various manufacturers on this site. The information provided about each product is obtained from the manufacturers' labeling, promotional material or website.

  • ANY fees that arise from the importing of goods, including, but not limited to taxes, duties, brokerage fees.  All fees are the liability of the customer.

  • All orders shipped via UPS with incorrect or incomplete addresses are subject to a $15 fee per piece for redirection or corrections. Once redirected we are not liable for parcels that cannot be redirected in time of order delivery.

  • Typographical errors, changes in product packaging, colour, formulation and/or detailed suggested use, directions or dosage. The manufacturers' detail this information on each product, please refer to your product labeling for usage.

  • Use or misuse of any of our products. All supplements are for personal consumption and are not intended for resale or abuse. Please do not exceed the manufacturers' recommended dosages.

The material on this site (www.InControlDiapers.com) including images , web design, logos, etc., may not be reproduced, distributed, proxy cached, copied or otherwise used without the expressed written or typed permission of InControl Diapers and may be prosecuted if done so.
All products are subject to availability and pricing and product information on this site are subject to change without notice.
We are not liable for errors and omissions.

As a distributor, InControl Diapers accepts no liability for any other manufacturers products. If you have an issue with a particular manufacturer's product please contact them directly.

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