Great News: Lower Costs & Better Shipping Options for Our U.S. Customers!

At Incontrol, we're always looking for ways to improve your shopping experience - and that includes making shipping simpler, faster, and more affordable. We’re excited to share some important updates to our U.S. shipping options that are designed with transparency and value in mind.

Say Goodbye to Tariff Charges

We’re proud to announce that we are now covering all tariff fees on orders shipping to the United States. This means reduced costs at checkout, and no unexpected fees when your package arrives at your door. Just one clear price—what you see is what you pay.

Additional Surcharges for U.S. Shipments

In compliance with updated import regulations, the following carrier-imposed surcharges now apply to shipments destined for the United States:

-FedEx FDA Clearance Surcharge: $14 USD (only applicable to products requiring FDA clearance)
Products requiring FDA Clearance: Disposable Diapers/Pads

-FedEx has waived the Disbursement Surcharge for our customers.

-UPS FDA Clearance Surcharge: $31 USD (only for products requiring FDA approval)
Products requiring FDA Clearance: Disposable Diapers/Pads

-UPS Disbursement Surcharge: To import your package into USA, UPS charges a disbursement surcharge of about $15 USD.

These surcharges cover customs processing and regulatory handling fees for FDA products. We are actively working with our logistics partners to minimize or eliminate these fees where possible.

Free Standard Shipping on Orders Over $400 USD

Planning a larger order? We’ve got you covered. All U.S. orders over $400 USD now qualify for free standard shipping. With all additional fees covered, this is the perfect time to stock up on your favorite products and enjoy serious savings.

New: $25 Express Flat Rate Shipping for Orders Over $100 USD

Need your order sooner? We’ve introduced a temporary Express Flat Rate option—just $25 USD for orders over $100 USD. This option gives you the speed you want without the premium price tag.

Free Shipping on Select $100+ Orders

Here’s another great perk: orders over $100 USD that include items not manufactured in China—like our in-house diaper covers and accessories—also qualify for free shipping. We’re proud to offer high-quality products made outside of China, and now they come with even more value.

For more information on our new Free Shipping and Flat Rate shipping offers, please check out our Free Shipping page.

Designed With You in Mind

These changes reflect our ongoing commitment to transparency, affordability, and exceptional service. We know that every dollar counts, and we’re doing our part to make your Incontrol experience more cost-effective and convenient. We are actively working with our carrier partners to continue to reduce the FDA and Disbursement Surcharges.

Thank you for your continued support—we look forward to serving you with even more exciting updates in the future!

Diaper Pins & Steel

Due to current import restrictions into the USA, we are unable to ship any items containing steel. This includes our adult diaper pins and any similar products. We appreciate your understanding and apologize for any inconvenience this may cause.