US/China Tariffs: Important Update

To our Incontrol family in the USA,

We want to inform our customers that the United States has recently implemented new tariffs on all goods imported from China. As a significant portion of our products are manufactured in China, these tariffs are now affecting our American customers. The tariffs apply to all goods manufactured in China not just shipments coming from China. 

Due to these tariffs, there are now significant charges for brokerage and customs fees – which could amount to the same value (or more) than the original order cost.

We are hard at work looking for a solution to better service our customers in the US.

Unfortunately, at this time, we have been forced into a position where – in the best interest of our customers – we must restrict shipments to the US until we have a deeper grasp of the tariffs the US Government is implementing on all goods imported from China.

For US customers: You're still welcome to place an order, but please note that only express shipping options will be available, which may help reduce brokerage fees. In the meantime, we recommend ordering from our trusted US partners as we evaluate how to best ship products to the US.

Free Shipping is unavailable at this time.

Note: If you do decide to order all customs fees will be your responsibility and in the event the package is refused there will be fees.

If you have any questions, please contact our customer support team. 

We thank you all for your continued support and understanding as we navigate through these changes together.

Sincerely,
Incontrol Diapers