The Ontario Disability Support Program (ODSP) helps individuals with disabilities cover essential medical costs, including incontinence supplies. At Incontrol, we are here to support you with high-quality, ODSP-eligible products and the information you need to access your benefits confidently.
What is ODSP?
The Ontario Disability Support Program (ODSP) provides financial assistance to eligible Ontario residents with disabilities. This includes help with medical expenses such as adult diapers and other incontinence products when they are medically necessary.
To receive coverage:
- You must be approved for ODSP.
- Your doctor must confirm that incontinence products are a medical necessity.
- Your ODSP caseworker will assist in setting up product support or reimbursements.
How ODSP Works With Incontrol
We are here to help you access the right supplies with the support of ODSP. Follow these simple steps:
Step 1: Apply for ODSP
First, you must apply for ODSP. Then discuss your incontinence needs with your assigned caseworker and request a Mandatory Special Necessities Benefit Request Form – we can help you find out what will be covered for you!
You can apply for ODSP in the following ways:
Online: The application takes 20 to 30 minutes. Submit one application for you and immediate family members who live with you: https://www.sada.mcss.gov.on.ca/
Phone: Call the Social Assistance Support Line Toll-free: 1-888-999-1142 or Toll-free TTY: 1-800-387-5559.
In-Person: Book an appointment through your local ODSP office.
The application process may take a few months.
Step 2: See Your Healthcare Professional
Complete the Mandatory Special Necessities Benefit Request Form with your healthcare provider.
Step 3: Submit to ODSP
Submit the form to your caseworker and let them know that you want to order from Incontrol Diapers and provide them with our contact information:
Telephone: 519-536-7539
We will provide a detailed quote based on your needs.
Frequently Asked Questions (FAQ)
Can I use my ODSP benefits to buy InControl products?
Yes. Many Incontrol products are eligible for ODSP coverage. Reach out to our ODSP Support Team about which products you may need, such as briefs, gloves, wipes, creams, and more.
Is there a limit to how many products I can receive?
Limits vary depending on your approved needs and your healthcare provider’s assessment. Speak with our ODSP Support Team for more details.
What if I already have a supplier for some ODSP-covered products, but I want something from Incontrol as well?
You can do that! There is no limit to the number of suppliers for ODSP customers, and we are happy to help you get what you need. Reach out to us to start the conversation.
My healthcare provider approved a product, but ODSP denied the coverage. What do I do now?
Let us help you submit a Request for Internal Review form - https://forms.mgcs.gov.on.ca/en/dataset/006-2880
Which incontinence products do ODSP cover?
ODSP covers supplies on a case by case basis, which means that the government might cover specific products but you might not be approved for them. It’s important to specify your exact needs to your doctor when you work on the Mandatory Special Necessities Benefit Request Form with them.
For a full list of what ODSP can cover, click here.
I’m new to incontinence! What products will I need through ODSP?
If you aren’t sure which products you might need, please contact our ODSP support team for assistance.
Can I change the products I order through you?
Yes, you can. Please contact our ODSP support team for assistance.
How are products shipped?
With our program, all products are shipped discreetly to your doorstep, ensuring your comfort and convenience. No more worries about visiting stores or dealing with hassles. Enrollment is simple, and once approved, you'll receive a monthly supply with billing handled directly by your ODSP Caseworker - no out-of-pocket expenses for you!
